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ITIL Foundation Workshop By Eng-Mohamed Alwy | Arabic
10-
01-ITIL Foundation Workshop (Introduction) 34 minLecture1.1
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02-ITIL Foundation Workshop (IT Service Management History) 20 minLecture1.2
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03-ITIL Foundation Workshop (What is the it service purpose) 26 minLecture1.3
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04-ITIL Foundation Workshop (Porter’s Five Forces) 24 minLecture1.4
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05-ITIL Foundation Workshop (IT Functions) 18 minLecture1.5
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06-ITIL Foundation Workshop (CSF & KPI Definition) 41 minLecture1.6
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07-ITIL Foundation Workshop (Resources & Capabilities Definition) 15 minLecture1.7
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08-ITIL Foundation Workshop (Process Definition) 19 minLecture1.8
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09-ITIL Foundation Workshop (Service life Cycle) 26 minLecture1.9
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10-ITIL Foundation Workshop (Owner & Managers) 09 minLecture1.10
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06-ITIL Foundation Workshop (CSF & KPI Definition)
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