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IT Management and governance

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CoursesIT Management and governanceITIL Foundation Workshop
  • ITIL Foundation Workshop By Eng-Mohamed Alwy | Arabic
    10
    • Lecture1.1
      01-ITIL Foundation Workshop (Introduction) 34 min
    • Lecture1.2
      02-ITIL Foundation Workshop (IT Service Management History) 20 min
    • Lecture1.3
      03-ITIL Foundation Workshop (What is the it service purpose) 26 min
    • Lecture1.4
      04-ITIL Foundation Workshop (Porter’s Five Forces) 24 min
    • Lecture1.5
      05-ITIL Foundation Workshop (IT Functions) 18 min
    • Lecture1.6
      06-ITIL Foundation Workshop (CSF & KPI Definition) 41 min
    • Lecture1.7
      07-ITIL Foundation Workshop (Resources & Capabilities Definition) 15 min
    • Lecture1.8
      08-ITIL Foundation Workshop (Process Definition) 19 min
    • Lecture1.9
      09-ITIL Foundation Workshop (Service life Cycle) 26 min
    • Lecture1.10
      10-ITIL Foundation Workshop (Owner & Managers) 09 min

    06-ITIL Foundation Workshop (CSF & KPI Definition)

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