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Curriculum
1 Section
10 Lessons
10 Weeks
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ITIL Foundation Workshop By Eng-Mohamed Alwy | Arabic
10
2.1
01-ITIL Foundation Workshop (Introduction)
34 Minutes
2.2
02-ITIL Foundation Workshop (IT Service Management History)
20 Minutes
2.3
03-ITIL Foundation Workshop (What is the it service purpose)
26 Minutes
2.4
04-ITIL Foundation Workshop (Porter’s Five Forces)
24 Minutes
2.5
05-ITIL Foundation Workshop (IT Functions)
18 Minutes
2.6
06-ITIL Foundation Workshop (CSF & KPI Definition)
41 Minutes
2.7
07-ITIL Foundation Workshop (Resources & Capabilities Definition)
15 Minutes
2.8
08-ITIL Foundation Workshop (Process Definition)
19 Minutes
2.9
09-ITIL Foundation Workshop (Service life Cycle)
26 Minutes
2.10
10-ITIL Foundation Workshop (Owner & Managers)
9 Minutes
03-ITIL Foundation Workshop (What is the it service purpose)
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