ITIL4 Foundation Course Overview

ITIL4 and Complementary Frameworks

ITIL Exam Scheme

Service value system

The four dimensions of service management Part 2

The four dimensions of service management Part 3

Service Management

Product & Service – Value Co-creation & Value Stream

Processes & Service provider

Service Offering & Service Consumption – Service provision & Service Relationship

Value

Output & Outcome – Cost & Risk

Utility and warranty

The Guiding Principles Overview

Principle 1 Focus on Value

Principle 2 Start where you are

Principle 3 Progress Iteratively

Principle 4 Collaborate and Promote Visibility

Principle 5 Think and Work Holistically

Principle 6 Keep it Simple and Practical

Principle 7 Optimize and Automate

Interaction Between Guiding Principles

Governance

Service Value System

Continual Improvement Part 1

Continual Improvement Part 2

ITIL Practices

Continual Improvement

Service Level Management

Change Control

Incident Management

Service Request Management

Service Desk

Problem Management

Relationship Management

Information Security Management

Supplier Management

Service Configuration Management

IT Asset Management

Monitoring and event management

Deployment Management

Release Management

Case Study Warehouse WiFi Issue

ITIL4 REAL Exam questions practice