ITIL4 Foundation
Free
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ITIL4 Foundation By Eng-Amr Okasha | Arabic
- ITIL4 Foundation Course Overview
- ITIL4 and Complementary Frameworks
- ITIL Exam Scheme
- Service value system
- The four dimensions of service management Part 1
- The four dimensions of service management Part 2
- The four dimensions of service management Part 3
- Service Management
- Product & Service – Value Co-creation & Value Stream
- Processes & Service provider
- Service Offering & Service Consumption – Service provision & Service Relationship
- Value
- Output & Outcome – Cost & Risk
- Utility and warranty
- The Guiding Principles Overview
- Principle 1 Focus on Value
- Principle 2 Start where you are
- Principle 3 Progress Iteratively
- Principle 4 Collaborate and Promote Visibility
- Principle 5 Think and Work Holistically
- Principle 6 Keep it Simple and Practical
- Principle 7 Optimize and Automate
- Interaction Between Guiding Principles
- Governance
- Service Value System
- Continual Improvement Part 1
- Continual Improvement Part 2
- ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
- Relationship Management
- Information Security Management
- Supplier Management
- Service Configuration Management
- IT Asset Management
- Monitoring and event management
- Deployment Management
- Release Management
- Case Study Warehouse WiFi Issue
- ITIL4 REAL Exam questions practice
