Curriculum
- 1 Section
- 45 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- ITIL4 Foundation By Eng-Amr Okasha | Arabic45
- 2.1ITIL4 Foundation Course Overview8 Minutes
- 2.2ITIL4 and Complementary Frameworks3 Minutes
- 2.3ITIL Exam Scheme7 Minutes
- 2.4Service value system5 Minutes
- 2.5The four dimensions of service management Part 111 Minutes
- 2.6The four dimensions of service management Part 215 Minutes
- 2.7The four dimensions of service management Part 38 Minutes
- 2.8Service Management10 Minutes
- 2.9Product & Service – Value Co-creation & Value Stream7 Minutes
- 2.10Processes & Service provider14 Minutes
- 2.11Service Offering & Service Consumption – Service provision & Service Relationship10 Minutes
- 2.12Value5 Minutes
- 2.13Output & Outcome – Cost & Risk6 Minutes
- 2.14Utility and warranty6 Minutes
- 2.15The Guiding Principles Overview6 Minutes
- 2.16Principle 1 Focus on Value10 Minutes
- 2.17Principle 2 Start where you are4 Minutes
- 2.18Principle 3 Progress Iteratively5 Minutes
- 2.19Principle 4 Collaborate and Promote Visibility18 Minutes
- 2.20Principle 5 Think and Work Holistically5 Minutes
- 2.21Principle 6 Keep it Simple and Practical7 Minutes
- 2.22Principle 7 Optimize and Automate11 Minutes
- 2.23Interaction Between Guiding Principles3 Minutes
- 2.24Governance17 Minutes
- 2.25Service Value System8 Minutes
- 2.26Continual Improvement Part 110 Minutes
- 2.27Continual Improvement Part 214 Minutes
- 2.28ITIL Practices5 Minutes
- 2.29Continual Improvement14 Minutes
- 2.30Service Level Management14 Minutes
- 2.31Change Control13 Minutes
- 2.32Incident Management14 Minutes
- 2.33Service Request Management8 Minutes
- 2.34Service Desk11 Minutes
- 2.35Problem Management15 Minutes
- 2.36Relationship Management12 Minutes
- 2.37Information Security Management10 Minutes
- 2.38Supplier Management9 Minutes
- 2.39Service Configuration Management4 Minutes
- 2.40IT Asset Management4 Minutes
- 2.41Monitoring and event management4 Minutes
- 2.42Deployment Management4 Minutes
- 2.43Release Management6 Minutes
- 2.44Case Study Warehouse WiFi Issue11 Minutes
- 2.45ITIL4 REAL Exam questions practice59 Minutes
Course Features
- Lectures 45
- Quiz 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 170
- Assessments Yes
