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IT Management and governance

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  • ITIL4 Foundation

ITIL4 Foundation

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Amr Okasha
IT Management and governance
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ITIL4-Foundation
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CoursesIT Management and governanceITIL4 Foundation
  • ITIL4 Foundation By Eng-Amr Okasha | Arabic
    45
    • Lecture1.1
      ITIL4 Foundation Course Overview 08 min
    • Lecture1.2
      ITIL4 and Complementary Frameworks 03 min
    • Lecture1.3
      ITIL Exam Scheme 07 min
    • Lecture1.4
      Service value system 05 min
    • Lecture1.5
      The four dimensions of service management Part 1 11 min
    • Lecture1.6
      The four dimensions of service management Part 2 15 min
    • Lecture1.7
      The four dimensions of service management Part 3 08 min
    • Lecture1.8
      Service Management 10 min
    • Lecture1.9
      Product & Service – Value Co-creation & Value Stream 07 min
    • Lecture1.10
      Processes & Service provider 14 min
    • Lecture1.11
      Service Offering & Service Consumption – Service provision & Service Relationship 10 min
    • Lecture1.12
      Value 05 min
    • Lecture1.13
      Output & Outcome – Cost & Risk 06 min
    • Lecture1.14
      Utility and warranty 06 min
    • Lecture1.15
      The Guiding Principles Overview 06 min
    • Lecture1.16
      Principle 1 Focus on Value 10 min
    • Lecture1.17
      Principle 2 Start where you are 04 min
    • Lecture1.18
      Principle 3 Progress Iteratively 05 min
    • Lecture1.19
      Principle 4 Collaborate and Promote Visibility 18 min
    • Lecture1.20
      Principle 5 Think and Work Holistically 05 min
    • Lecture1.21
      Principle 6 Keep it Simple and Practical 07 min
    • Lecture1.22
      Principle 7 Optimize and Automate 11 min
    • Lecture1.23
      Interaction Between Guiding Principles 03 min
    • Lecture1.24
      Governance 17 min
    • Lecture1.25
      Service Value System 08 min
    • Lecture1.26
      Continual Improvement Part 1 10 min
    • Lecture1.27
      Continual Improvement Part 2 14 min
    • Lecture1.28
      ITIL Practices 05 min
    • Lecture1.29
      Continual Improvement 14 min
    • Lecture1.30
      Service Level Management 14 min
    • Lecture1.31
      Change Control 13 min
    • Lecture1.32
      Incident Management 14 min
    • Lecture1.33
      Service Request Management 08 min
    • Lecture1.34
      Service Desk 11 min
    • Lecture1.35
      Problem Management 15 min
    • Lecture1.36
      Relationship Management 12 min
    • Lecture1.37
      Information Security Management 10 min
    • Lecture1.38
      Supplier Management 09 min
    • Lecture1.39
      Service Configuration Management 04 min
    • Lecture1.40
      IT Asset Management 04 min
    • Lecture1.41
      Monitoring and event management 04 min
    • Lecture1.42
      Deployment Management 04 min
    • Lecture1.43
      Release Management 06 min
    • Lecture1.44
      Case Study Warehouse WiFi Issue 11 min
    • Lecture1.45
      ITIL4 REAL Exam questions practice 59 min
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Amr Okasha

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